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Re: why, again, no promotion for postpaid - internet

SuperUser
Posts: 136
Registered: ‎15-04-2015

oh oh, dont get my meaning wrong. I actually want to say that the 'pay later' thing as an extra benifit for postpaid compare to prepaid. 

 

but for a Digi postpaid user, I believe Digi wants to hear "Is there any concerns for not taking a newer or higher-tier plans?" 

 

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Re: why, again, no promotion for postpaid - internet

[ Edited ]
Super Contributor
Posts: 284
Registered: ‎02-06-2015
Later . . ? Digi can just do one promo for all postpaid, regardless of user, why so troublesome, only benefit certain user, we are willing to pay, not asking for free

Re: why, again, no promotion for postpaid - internet

Super Contributor
Posts: 284
Registered: ‎02-06-2015
No points f or me to tell, digi know the answer

Re: why, again, no promotion for postpaid - internet

SuperUser
Posts: 118
Registered: ‎15-04-2015

No doubt that there's a bit of difference in terms of promotion for the digi postpaid and prepaid customers Smiley Happy if you don't mind I ask, have you consider changing from postpaid to prepaid for the top up promotion? If no, why?

 

Re: why, again, no promotion for postpaid - internet

Community Manager
Posts: 8,627
Registered: ‎20-04-2015

Hi @fadly0416, both prepaid and postpaid, once commercialised, have to be predictable. Even for prepaid, actually customers have to manually opt for the latest plan offering to enjoy the current tariff and even some promotions. More importantly for postpaid, just because Digi could offer lower tariff, Digi does not force everyone to use the new tariff/plan. As a customer, you always have the choice to pick the best plan for yourself. Smiley Happy


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Re: why, again, no promotion for postpaid - internet

Super Contributor
Posts: 284
Registered: ‎02-06-2015

Thanks, what I was saying is about the promotion like Internet add on for prepaid user, why nothing for postpaid, I do know user have to manually opt for it. I am not saying about the plan either smart plan 75 or older or changing to prepaid, but I am saying the promotion, if I change the plan, digi still not doing any promotion, it is the same issues here.

 

postpaid user using older plan, or during contract period that are not allowed to change, or prefer their existing plan, will not be enjoy such promotion like prepaid user. 

 

 


MrOctopusK wrote:

Hi @fadly0416, both prepaid and postpaid, once commercialised, have to be predictable. Even for prepaid, actually customers have to manually opt for the latest plan offering to enjoy the current tariff and even some promotions. More importantly for postpaid, just because Digi could offer lower tariff, Digi does not force everyone to use the new tariff/plan. As a customer, you always have the choice to pick the best plan for yourself. Smiley Happy


,

Re: why, again, no promotion for postpaid - internet

Community Manager
Posts: 8,627
Registered: ‎20-04-2015

@fadly0416 wrote:

Thanks, what I was saying is about the promotion like Internet add on for prepaid user, why nothing for postpaid, I do know user have to manually opt for it. I am not saying about the plan either smart plan 75 or older or changing to prepaid, but I am saying the promotion, if I change the plan, digi still not doing any promotion, it is the same issues here.

 

postpaid user using older plan, or during contract period that are not allowed to change, or prefer their existing plan, will not be enjoy such promotion like prepaid user. 

 

 


@MrOctopusK wrote:

Hi @fadly0416, both prepaid and postpaid, once commercialised, have to be predictable. Even for prepaid, actually customers have to manually opt for the latest plan offering to enjoy the current tariff and even some promotions. More importantly for postpaid, just because Digi could offer lower tariff, Digi does not force everyone to use the new tariff/plan. As a customer, you always have the choice to pick the best plan for yourself. Smiley Happy


,


Mmm, I see what you mean. Seperate promotion for add-ons should be considered as an offering for Postpaid users instead of only plan change to get the latest perks. 

 

Do keep the suggestions coming. Digi Marketing team should get to hear of the user's wishlist as demands grow.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: why, again, no promotion for postpaid - internet

[ Edited ]
SuperUser
Posts: 586
Registered: ‎05-08-2015

@fadly0416 wrote:

digi is having promotion for prepaid user to have their internet pass, at rm7.88 or 9.88 for 1.5 and 2gb, but there is NOTHING for postpaid? why?

we also need additional data, especially during this festival season, we know there are term for prepaid, but again, why postpaid is left out? why?

why we got to pay, let say, rm20 per GB?


check out:

http://new.digi.com.my/promotion/888mb

 

i think you'd like this... Smiley Happy

digi.JPG

 

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