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value added services 36022

Member
Posts: 2
Registered: ‎12-02-2016
what is this service about?it charge me rm4 for three or four times per month .
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Re: value added services 36022

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

See if the SMS from 36022 includes any keyword to stop the service. 


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Re: value added services 36022

Support
Posts: 4,082
Registered: ‎01-05-2015

Hi, tinachan.

 

If there's no keyword stated in the SMS, please send STOP ALL to 36022.

You'll receive a reply to notify on the service cancellation.

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: value added services 36022

Member
Posts: 2
Registered: ‎12-02-2016

Hi,

   Thank you for your reply.I try the method already and received a notify on the service cancellation but it stii change me RM 4 for four times last month.

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Re: value added services 36022

Support
Posts: 2,668
Registered: ‎10-04-2015

If the service is still active, you will still receive those kind of service. There should be no more SMS sent to you once you opted out from it. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: value added services 36022

Member
Posts: 1
Registered: ‎15-11-2016

Actually I did not receive any message from 36022 but still charge. It's weird.

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Re: value added services 36022

Member
Posts: 1
Registered: ‎04-02-2017
HELLO THIS MATTER IS GETTIN ON MY NERVE. I HAVE BEEN CHARGED FOR SEVERAL MONTHS FOR A SO CALLED "VALUE ADDED SERVICE" 36022

MY BILL ON JANUARY 2017, DIGI CHARGED ME FCUKING RM24.00 FOR NOTHING!!

VALUE ADDED SERVICE RM4 x 6 times = RM24. What the **bleep** is this?????

YOU GUYS THINK U CAN FOOL US. Sudahlah minyak naik, bill hp charge apa apa ntah. U guys know HALAL & HARAM??

CALLED THE CUSTOMER SERVICE " sorry cik, cik reply balik dekat number tu (36022), cik reply STOP ALL, nanti dia akan cancel. KEPALA BANA JILAKE kau, tiap bulan kenak charged RM2x.xx for nothing, **bleep** u digi, u guys are really **bleep** up.

Pls cc this to your CEO and let him know what the **bleep** is going on right here. You guys charged me every month for something that i am not aware off.

Became a DG loyal customer for almost 10 years now and i didnt expect this kind of service.

Just imagine, u charge me sudahla RM24, one head u k ow, u guys got how many customer, pls help me do a simple math, plss!!! Can u imagine how much u guys took from us. This is fcuking insane!

Before i go, i want to leave u guys with a sweet word from me :

KEPALA BANA, JILAKE, CIBAI, KIMAK, SIAL, and last but now least **bleep** OFF!! This month will be the last month i want to switch new telco, u guys are all MORON! Duit haram tu, ambiklah!
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Re: value added services 36022

Support
Posts: 42
Registered: ‎10-04-2015

Dear valued customer, based on our records, we have responded to your concerns above via FB, TQ

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.
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Re: value added services 36022

Member
Posts: 1
Registered: ‎05-03-2020

Kenapa DiGi nie banyak sangat value added services.. tak pernah langan apa-apa pun.. dan Hari ini 05/03/2020 dapat ssatu SMS  TAC.. tiba-tiba dapat lagi SMS dah langan.. 

tiap2 bulan ada charge .. tgk bulan nie ada ke tak.. kalau ada juga mmg kena terminate .

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Re: value added services 36022

Support
Posts: 430
Registered: ‎30-05-2019

Hi ezman, sekiranya nombor yang menghantar SMS adalah dari 3xxxx, hantar SMS "STOP ALL" atau "OFF" semua dalam huruf besar kepada nombor asal untuk membatalkan perkhidmatan ini. Pastikan akuan anda cukup kredit, kerana penghantaran SMS akan dikenakan pada RM0.15