|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Re: value added services 33293

Member
Posts: 3
Registered: ‎17-12-2018

Hi Digi,

 

I got charged from 33293 RM4.00  on nov bill, I didn't receive any message from the number 33293. send sms stop all to number and it say i do not subscribed to any services but it still charged me !!.. check via MyDigi Setting > Subscriptions > Subscription based services > i dont have any subscribe service ..but still charge me.!!  Kindly help to refund.

 

33293 Charges.PNG33293 Charges 2.PNG

Re: value added services 33980

Member
Posts: 1
Registered: ‎18-12-2018

hi,

 

i also facing this problem, digi have charge me RM4 for "Value Added Services 32266". Please check!!!!!
0168288900

 

i hope can get your respond as fast as possible!!

Re: value added services 33980

[ Edited ]
Member
Posts: 2
Registered: ‎19-12-2018

I seem to encounter similar issue.

 

My bill of extra RM4 stated "Value added services 33980". I've tried using MyDigi app to unsubscribe, but it showed that I'm not subscribed to any subscription. Then I tried sending STOP ALL to 33980, which also didn't work as the reply I got was "You are not subscribed to any subscription."

Re: value added services 33980

Member
Posts: 1
Registered: ‎27-12-2017
I didn't receive any message from the number 33980 but it still charged me.. kindly assist. My sim is a broadband sim without voice or sms. Pls block all short codes and provide refund. Thanks

Re: value added services 33293

Member
Posts: 1
Registered: ‎13-08-2019

hey Digi,

 

I also got the same problem, please remove these  value-added services charge 33293 from my 19/07/2019 on 06:19:13  before I pay this  bill on  21/08/19

or I terminate my Digi postpaid plan

 

thx  for your cooperation 

Re: value added services 33293

Support
Posts: 624
Registered: ‎18-01-2019

Hi Emilly, We will assist to check on the 3rd party service charged to your account. Kindly PM us (Inbox) your mobile number. Click here to PM: https://bit.ly/2ERJb4N . Thank you.

Re: value added services 33980

Member
Posts: 1
Registered: ‎14-09-2019

I'm being billed for two value added services  from 32883 and 33980. When i send the sms to "stop all" to corresponding no, i get the following reply

"RM0.00: You are not subscribed to any subscription service. For more info, please send Help to 33980."

 

Please  assist why my bill is now another RM8 more monthly when i'm not subscribed but are billed monthly now.

Highlighted

Re: value added services 33293

Member
Posts: 1
Registered: ‎23-10-2019
I'm facing the same issue with you. May I know I'd DIGI already solve your issue ? Or do you have other way to stop the charges ?

Re: value added services 33293

Support
Posts: 624
Registered: ‎18-01-2019

Hi Lucas2218, We have responded to your PM pertaining to the 3rd party service charge. Thank you.

Re: value added services 33980

Member
Posts: 1
Registered: ‎24-09-2019

Got same issue ... utk kali ke 2  tahun ni....kali pertama sya perna lapor ke skmm dan dpt refund rm40

(extra charge rm20 per month).. this 2nd time sya guna cara ni (lapor ke digi).. .since june until oct amount rm46.15....for 2nd time i also want refund  rm46.15

 

 

pleaseeeee digi ... 

 

 

DIGI-JUN.png