17-12-2018 09:58 PM
I got charged from 33293 RM4.00 on nov bill, I didn't receive any message from the number 33293. send sms stop all to number and it say i do not subscribed to any services but it still charged me !!.. check via MyDigi Setting > Subscriptions > Subscription based services > i dont have any subscribe service ..but still charge me.!! Kindly help to refund.
18-12-2018 08:48 AM
i also facing this problem, digi have charge me RM4 for "Value Added Services 32266". Please check!!!!!
i hope can get your respond as fast as possible!!
19-12-2018 09:20 AM - edited 19-12-2018 09:22 AM
I seem to encounter similar issue.
My bill of extra RM4 stated "Value added services 33980". I've tried using MyDigi app to unsubscribe, but it showed that I'm not subscribed to any subscription. Then I tried sending STOP ALL to 33980, which also didn't work as the reply I got was "You are not subscribed to any subscription."
23-03-2019 03:08 AM
13-08-2019 06:24 PM
I also got the same problem, please remove these value-added services charge 33293 from my 19/07/2019 on 06:19:13 before I pay this bill on 21/08/19
or I terminate my Digi postpaid plan
thx for your cooperation
13-08-2019 11:48 PM
Hi Emilly, We will assist to check on the 3rd party service charged to your account. Kindly PM us (Inbox) your mobile number. Click here to PM: https://bit.ly/2ERJb4N . Thank you.
14-09-2019 01:40 PM
I'm being billed for two value added services from 32883 and 33980. When i send the sms to "stop all" to corresponding no, i get the following reply
"RM0.00: You are not subscribed to any subscription service. For more info, please send Help to 33980."
Please assist why my bill is now another RM8 more monthly when i'm not subscribed but are billed monthly now.
23-10-2019 06:02 AM
23-10-2019 12:01 PM