24-03-2018 09:24 AM
27-03-2018 09:59 AM
hi, i have paid using RHB jompay yet it still haven't updated. I have emailed my receipt to Digi but no reply. I have paid 2 times using Jompay and online banking. How come my payment using online banking already been updated yet my payment using Jompay haven't updated. I thought payment using jompay is much faster than online banking? Can you help me on this?
28-03-2018 11:26 AM
Hi Quezane. Have you contacted JomPAY to know more about your payment status? Could be there's some issue with their system that we didn't receive the amount paid.
28-03-2018 03:43 PM
I've tried many times to contact the helpline yet i still can't get through. I have emailed them and waiting for them to reply me. I called the Digi helpline yesterday but suddenly disconnected. The one on the line told me that i need to call them right after i made the payment using Jompay. Is it everytime i pay using Jompay i will need to call Digi helpline. My receipt reference number is 20180323864805, my Jompay reference number is 53NPIG84
29-03-2018 09:36 AM
Hi Quezane. We are unable to check the payment status from the reference number. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thank you.