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unauthorized charge from 36333

Member
Member
Posts: 2
Registered: ‎07-04-2017

I had been received message from 36333  almost everyday since 27Feb which message is about RM3.00(excl.GST): Download extreme video now http:...03-80600842 (M Edge S/B). Until today I received my  March bill and shocked to read  I am being charged RM3/SMS/day from 36333 for RM60.  After check back february bill,  found out there  is another RM6 charging to my account from 36333 also. I tell you sincerely, although i received those annoying message but no even one time I download it. I really no interested and need this service. Please help  to assist me to cancel this unauthorized charge RM66 from  my account.

Re: unauthorized charge from 36333

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@CCT wrote:

I had been received message from 36333  almost everyday since 27Feb which message is about RM3.00(excl.GST): Download extreme video now http:...03-80600842 (M Edge S/B). Until today I received my  March bill and shocked to read  I am being charged RM3/SMS/day from 36333 for RM60.  After check back february bill,  found out there  is another RM6 charging to my account from 36333 also. I tell you sincerely, although i received those annoying message but no even one time I download it. I really no interested and need this service. Please help  to assist me to cancel this unauthorized charge RM66 from  my account.


Hi @CCT, reply STOP ALL to the SMS from 36333 immediately to avoid further charges. Then contact Digi Live Chat or PM one of our support for further assistance.

http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-from-Content-Providers/ta-p/21328


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: unauthorized charge from 36333,39910,36677,36635,36773 And 33302

Member
Posts: 1
Registered: ‎03-01-2018
I had been received message from 36333,39910,36677,36635,36773 And 33302 almost yesterday since 2 Jan which message is about RM4.00(excl.GST): Download extreme video now
http:...03-80600842 (M Edge S/B). Until today I got charged RM40 Something.I tell you sincerely, although i received those annoying message but no even one time I download it. I really no interested and need this service. Please help to assist me to cancel this unauthorized charge RM40 from my account.

Re: unauthorized charge from 36333,39910,36677,36635,36773 And 33302

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@Dneshjbguy wrote:
I had been received message from 36333,39910,36677,36635,36773 And 33302 almost yesterday since 2 Jan which message is about RM4.00(excl.GST): Download extreme video now
http:...03-80600842 (M Edge S/B). Until today I got charged RM40 Something.I tell you sincerely, although i received those annoying message but no even one time I download it. I really no interested and need this service. Please help to assist me to cancel this unauthorized charge RM40 from my account.

Reply STOP ALL to the SMS from each of those number. Please check your phone for any apps that may subscribe you to third party services http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-for-SMS-from-Content-Providers/ta-...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: unauthorized charge from 36333,39910,36677,36635,36773 And 33302

Member
Posts: 1
Registered: ‎29-06-2020

Can we complaint to SKMM regarding the third party SMS that being charged to digi bills?