|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

registration of credit card for payment

Super Contributor
Posts: 284
Registered: ‎02-06-2015

digi confirmed me via call, no more credit card registered in Digi, so you cannot use phone in and sms payment portal in 2014.

but i have used that for many times. why information is gone then?

but went to digi store in cheras selatan, the records is in tact.

so why i cant use those channel for payment?

and keep telling there is no problem or no records?

 

2ndly, payment made via phone in, was told to have cancelled, but eventually pick up after 2 days. why? CS confirmed all cancelled, and canot be done. end up having double payment.

 

as per your website, still mention. the method for payment is available via sms and phone in.

but why it cant

if not, who hold the right information, website why not update? confusing the customer only.

 

when asked abt payment channel via 2929, cS said, this is via prepaid only.....

are they correct?

i hve been want to know the status, but all manager promised to call back since Aug 2014, but never, always PROMISED. BUT NEVER DO.

 

Re: registration of credit card for payment

Super Contributor
Posts: 284
Registered: ‎02-06-2015
Why no reply, digi
Highlighted

Re: registration of credit card for payment

Member
Posts: 2
Registered: ‎25-04-2015

Hi fadly,

 

I'm really sorry about that. PM-ed you. Can you send me your mobile number there? I'll look right into it.

 

Thanks!

Re: registration of credit card for payment

Super Contributor
Posts: 284
Registered: ‎02-06-2015
Why no reply

Re: registration of credit card for payment

Support
Posts: 1,119
Registered: ‎14-04-2015

Please PM us ur number for further checking on the issue that u are currently facing now. Tq.

Re: registration of credit card for payment

Super Contributor
Posts: 284
Registered: ‎02-06-2015

your team, has asked for PM since early June 2015. so what is the outcome now!

Re: registration of credit card for payment

Support
Posts: 1,119
Registered: ‎14-04-2015

We have not receive the reply from ur PM upon checking on our side. Do PM us again and we will assist u to follow up on ur issues reported earlier.