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Re: order status checking

Member
Posts: 2
Registered: ‎14-04-2021
They say they have no record in system . I ald ask digi cs ,only ask me to wait . I order the phone number cause i urgent to use but busy to walk in to store . I really dissapointed for it

Re: order status checking

Member
Posts: 1
Registered: ‎26-04-2021
I just paid the bill for postpaid. But no email, no sms and phone still cannot online. Pls check. Order id is: 210426035398233.

Re: order status checking

Support
Posts: 4,205
Registered: ‎14-04-2015

Lynnksh, have u tried to reboot ur device and recheck the connection back on ur phone? If the issue still persist, please PM us ur full name and number to check further on this ya

Re: order status checking

Member
Posts: 2
Registered: ‎29-05-2021
Hi Digi
Is Saturday order will delivery also?

Re: order status checking

Support
Posts: 2,986
Registered: ‎01-12-2016

Hi Lim37, The order only will be delveredThe shipping company only will process during working days, so it excluded weekend ya. You may directly contact the Mmatrix Customer Service at 0378903535 or 0165015050 for more information. TQ.

Re: order status checking

Member
Posts: 4
Registered: ‎24-11-2020
hi. may i know how long did u have to wait for the parcel to be arrived ?

Re: order status checking

Member
Posts: 2
Registered: ‎29-05-2021
About 8 or 9 day only

Re: order status checking

Support
Posts: 5,910
Registered: ‎10-04-2015

sweetie_02, the delivery arrangements are as per below :

 

For Jaringan Prihatin = within 2 to 4 weeks.

For non Jaringan Prihatin = 4 working days for Peninsular or 10 working days for Sabah and Sarawak.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: order status checking

Member
Posts: 2
Registered: ‎15-07-2021
saya dah order pada 12/7/2021 tapi smpai sekarang order saya pending dah dua hari tracking number tak update dalam systems…. 210712040768604 ini tracking number saya

Re: order status checking

Member
Posts: 2
Registered: ‎15-07-2021
saya order phone dah nk msuk 4 hari tetapi bila saya call hotline dia kata barang pihak digi tak bagi diaorg lagi…. klu mcm tu mcm ne tracking number ada sedangkan barang x sampai dekat tmpat post barang????????