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order status checking

Member
Member
Posts: 2
Registered: ‎15-10-2020

Hi DIgi,

 

i have order  phone online on 10/10/2020 but yet receive any tracking number until now

 

need your help to track my order status

 

order number:201010024253944

Re: order status checking

Support
Posts: 4,488
Registered: ‎10-04-2015

Hi KYS. Your tracking number is 201010024253944 and you can track it here : https://csp.mmag.com.my/

 

We have replied to your other post as well ya.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: order status checking

Member
Posts: 2
Registered: ‎03-12-2020
Hi digi team. On Wednesday my has ordered online phone but I didn't receive yet. Can you track my post
My tracking number is
#201201027028899

Re: order status checking

Support
Posts: 2,603
Registered: ‎01-12-2016

Hi Jo23, 

 

Usually, the parcel will be delivered to you within 4 working days for Peninsular Malaysia and a minimum of 7 working days for Sabah/Sarawak. 

  

However, during the CMCO period, the delivery might be delayed for example deliveries to the restricted areas ( Covid-19 inspection progress area or locked down area ) or roadblock. 

  

The consignment number is the same as your transaction number and currently still in the progress. You may use this link to track your item: https://csp.mmag.com.my/ or directly contact the Mmatrix Customer Service at 0378903535 for more information. 

 

Thanks.

Re: order status checking

Member
Posts: 2
Registered: ‎04-05-2020
Hi digi
I have order the phone oline at 2/12/2020 until today 10/12/2020 also never recive my phone

201202027093902

Re: order status checking

Support
Posts: 2,603
Registered: ‎01-12-2016

Due to CMCO, many customers focus on online purchases. Hence the packing/delivery might be delayed. We are sorry for the inconvenience caused to you ya. We will expedite shipment as fast as possible. The consignment number is the same as your transaction number and currently transaction still in the progress. You may use this link to track your item: https://csp.mmag.com.my/ or directly contact the Mmatrix Customer Service at 0378903535 for more information. TQ.

  

 

 

Re: order status checking

Member
Posts: 1
Registered: ‎19-01-2021
Hai can u check my order,i choose to pick at digi store,when can pick the phone?
210114029397895

Re: order status checking

Support
Posts: 4,488
Registered: ‎10-04-2015

Hi AIzatrahim1106. You can check your order here : https://csp.mmag.com.my/ (enter your transaction number as the tracking number).

 

Delivery is within 4 working days and 15 Jan 2021 was the first working day for your order.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: order status checking

Member
Posts: 2
Registered: ‎14-04-2021
Hi,why my tracking status still stay in the same status “ready to ship out ” since sunday 11/4/21 untill today 14/4/21 . my order number is 210410034442055.

Re: order status checking

Support
Posts: 2,603
Registered: ‎01-12-2016

Apologize for the inconvenience caused. The status might be delay update by the courier company. You may directly contact the Mmatrix Customer Service at 0378903535 or 0165015050 for more information.  Mon - Fri, 9:00am - 6:00pm ; Sat, 9:00am - 1:00pm TQ.