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Re: order status checking

Support
Posts: 5,722
Registered: ‎10-04-2015

halimah123. Nombor tracking adalah sama dengan nombor transaksi. Sebab tu nombor trackingnya terus ada.

 

Semak semula melalui laman tracking sebab dah ada kemaskini ke atas order anda. Hubungi syarikat kurier untuk info lanjut tentang penghantaran.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: order status checking

Member
Posts: 5
Registered: ‎13-07-2021
Normal ke dah 8 hari masih tak bergerak?

Re: order status checking

Support
Posts: 5,722
Registered: ‎10-04-2015

Hi Baihaki. Hubungi syarikat kurier untuk semakan lanjut tentang penghantaran order anda. Semak inbox anda untuk nombornya.

 

Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: order status checking

[ Edited ]
Member
Posts: 1
Registered: ‎23-07-2021
Hi, anyone can help me, I order a SIM card from the digi web on 19july but until now, status just write receive order.... packing also don’t have...
210719041228327

Re: order status checking

Support
Posts: 2,953
Registered: ‎01-12-2016

Hi LelouV,

 

As checked, the order is in the process. Usually, the parcel will be delivered to you within 4 working days for Peninsular Malaysia and a minimum of 7 working days for Sabah/Sarawak. The delivery may take longer due to the overwhelming response. Hence the packing/delivery might be delayed.


We are sorry for the inconvenience caused to you and the team will expedite shipment as fast as possible.

 

You may use this link to track your item: https://csp.mmag.com.my/ or directly contact the Mmatrix Customer Service at 0378903535 or 0165015050 for more information.

 

Mon - Fri, 9:00am - 6:00pm
Sat, 9:00am - 1:00pm

 

Thanks,

Re: order status checking

Member
Posts: 3
Registered: ‎24-07-2021
why is it that hasn't been any progress on my parcel since july, 8th till now?

parcel tracking no. 210702040024420

Re: order status checking

Support
Posts: 887
Registered: ‎30-05-2019

Hi ammupags, We are regret to say that due to the unexpectedly high demand of response for this promotion, the processing and delivery period can take between 2- 4 weeks, and it also depends on the queue and delivery location. We appreciate your patience and support, and sorry for the inconvenience. Thank you

Re: order status checking

Member
Posts: 1
Registered: ‎03-08-2021
Hi DIgi,



i have order phone online on 1/8/2021 but yet receive any tracking number until now



need your help to track my order status



order number:210801042150915

Re: order status checking

[ Edited ]
Member
Posts: 1
Registered: ‎04-08-2021
Saya ada minta bantuan prihatin rm300 utk handphone redmi. Tapi kenapa saya cuma terima simkad sahaja tapi tak ada phone?? Pos lain2 parcel ke macamana? Tapi tracking yg diberi 1 je. Dah delivered 30/6. System tracking mmg lambat update ke. Tolong check 210723041506393

Re: order status checking

Support
Posts: 5,722
Registered: ‎10-04-2015

Selamat petang, Mirajaffri. PM (inbox) kami untuk semakan.

 

Terima kasih

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!