15-10-2019 06:28 PM
Hi bobnana07. If that is a Prepaid number, you can request for account suspension as it can't be cancelled manually. Prepaid number will be cancelled automatically if there is no reload done within the given days( 75 or 90 days, depending on the plan).
For Digi Postpaid account, you can request for its cancellation at our Digi Store and please bring your original IC too for verification purpose. Thank you.