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debit card replace

Member
Posts: 8
Registered: ‎24-06-2015

i hd register auto billing upon sign up a new postpaid plan on october with my previous debit card, but done the debit card replacement on december, so the auto billing stil goes on or terminate oredi due to my previous card oredi stopp using? do i need to register again?

tq

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Re: debit card replace

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@wancheew, does your new debit card number change? If yes, you will definitely need to register again. 

You will also receive a SMS notification if auto debit failed. 


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Re: debit card replace

Member
Posts: 8
Registered: ‎24-06-2015

yes, debit card number changed after replacement, but i didnt receive any auto deit failed sms yet also

Highlighted

Re: debit card replace

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@wancheew wrote:

yes, debit card number changed after replacement, but i didnt receive any auto deit failed sms yet also


That might because you haven't reached your billing cycle date yet. There will be up to 2 failures then your auto debit will be cancelled.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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