|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

cancel iflix

Member
Posts: 5
Registered: ‎26-07-2017

i already cancel the iflix auto renewal, why still billing me the iflix subscription?

 

dont tell me cancel is iflix, because iflix app dont have the "Cancel Subscription" anymore !

 

how do we cancel this iflix ?

 

anyone facing same problem as me ?

 

Re: cancel iflix

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

@netlee, try to contact iFlix support to verify if they have billed you for the subscription? https://piay.iflix.com/contact


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: cancel iflix

Member
Posts: 1
Registered: ‎07-09-2019
Same like u...So many month digi deduct my acc....i cancel but still appear on billing.

Re: cancel iflix

Support
Posts: 608
Registered: ‎18-01-2019

Hi Syakireen85, Kindly PM us (Inbox) for further assistance related to your Digi account. Please include your mobile number together. Click here to PM: https://bit.ly/2ERJb4N . Thank you.

Re: cancel iflix

Member
Posts: 1
Registered: ‎15-09-2019
Our problem same nett... so please help me how to cancel the iflix because digi keep charge in my billing event already send STOP IFLIX true via SMS... in so up sad with this service

Re: cancel iflix

Support
Posts: 113
Registered: ‎30-05-2019

Hi Dayang23, Cancellation can be done at https://piay.iflix.com , go to "Account setting" and choose "Subscription", then select "Unsubscribe". Kindly contact iFlix customer service for further clarification of the service. You can contact iFlix customer service by using your iFlix account support menu or Facebook Messenger them at https://www.facebook.com/iflix.Malaysia/