can't activate simcard

[tanying86]

我是旧postpaid用户,我在digi online store签了samsung j3 promo48,手机和新的simcard也收到了,可是simcard寄来的是nano sim,call去客服,却叫我自己去centre花钱换,就是因为centre离我距离远,我才oneline签啊!现在我去买了nano to misro adapter,结果又出现问题,在my digi里的store ahd orders 订单内的activate sim我keyin last 4 digits...没反应,求帮active 016 426 1221

[Digi_Jodipy]

@tanying86 You should be able to remove the SIM from the adapter and share with us the last 4 digit of the SIM card number.