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billing error

Member
Posts: 1
Registered: ‎20-10-2015

hi I checked my bill and found that there is 27 DiGi to DiGi SMS and charge me total RM 0.80. While 9 DiGi to Other Operator SMS is RM0.00. My plan is RM38 Smartplan which has 100 Free SMS. May I know why my total usage only 36 SMS but charge me RM0.80? The total SMS are still below 100 Free SMS.

 

I checked my OCS from sep 16 - oct 15, only 28 SMS and total SMS usage is RM0.00. But in my bill it showed 27 SMS DiGi to DiGi RM0.80, 9 SMS DiGi to Other Operator is RM0.00 (total 36 qty). There is something wrong with your billing system.

 

Shawn

Re: billing error

Community Manager
Posts: 835
Registered: ‎13-04-2015
Hi shawn,

Did you noticed that there is credit given on the 2nd page with -RM0.84. That should be to deduct the charges to the SMS Smiley Happy

Have a g8 day!

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Re: billing error

Member
Posts: 2
Registered: ‎22-11-2016
Iphone 6s rose gold

Re: billing error

Member
Posts: 2
Registered: ‎22-11-2016
Iphone 6s rose gold
I get these msg at the same time
I checked my bill before was RM80.84 but then few days later i get a message about my billed had exceed 100% and it's total amount RM278 then change to RM258 but I didnt buy anything and do anything, so what's going on??

Re: billing error

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

@HaoYang, kindly use MyDigi app or website to download your bill statements. That will detail on the charges on your account. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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