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Why my refund request takes more than 3 months?

Member
Posts: 3
Registered: ‎18-10-2018
Last time i came to digi discussion regarding my port in issue, one of you customer support told me that my port in request was declined.

Therefore ask me to submit a form in order to request refund, he told me it usually takes 3-6 weeks.

I was submitted november last year, and now it been 3 months I haven’t receive any updates nor money back to my account. I have emailed to digi and reply to one of your customer support. No one reply me, what kind of service is this ?

Seriously digi? this is how you treat a 10 year loyalty user by ignoring him? Worst telco service ever i have met in my life.

Re: Why my refund request takes more than 3 months?

Member
Posts: 3
Registered: ‎18-10-2018

so no one gonna bother me ?

Highlighted

Re: Why my refund request takes more than 3 months?

Support
Posts: 3,308
Registered: ‎01-05-2015

Kindly check your PM, crixalis. TQ.

 

so no one gonna bother me ?

Have a pleasant day!

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