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Why my internet so slow. This is because im changes my plan digi?

Member
Posts: 1
Registered: ‎23-06-2020
Even My line internet 4G+ n pluss pluss but my line speed stil around 70kbs. Many of me do hotspot to my other device for work. But this really can't help me now. So this is waste my internet plan. Please solve this my dear DiGi. Im really hope.

Re: Why my internet so slow. This is because im changes my plan digi?

Support
Posts: 3,186
Registered: ‎14-04-2015

Harljoni, If the issue still persists till now, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad

 

We also regret to inform u that the unusually high usage has caused internet connection slowness recently. It may take time to resolve this, thus we seek your patience and kind understanding on this issue

Re: Why my internet so slow. This is because im changes my plan digi?

Member
Posts: 4
Registered: ‎28-06-2020
Hey I need explanation regarding the 3mbps box of suprise. Does it caps the hotspot speed? Should've told us earlier if it does. T&Cs doesnt even viewable. What the

Re: Why my internet so slow. This is because im changes my plan digi?

Support
Posts: 4,499
Registered: ‎10-04-2015

Hi 2zero13. Offer is for usage on your smartphone only. Hotspot is not included.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Why my internet so slow. This is because im changes my plan digi?

Member
Posts: 1
Registered: ‎21-03-2021
Yes why like that ha.. internet under 70kbs

Re: Why my internet so slow. This is because im changes my plan digi?

Support
Posts: 4,499
Registered: ‎10-04-2015

Hi Amir4593. PM (inbox) us for checking and assistance with the network issue. 

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!