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Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

Dear Admin,

 

I noticed I had been charged sent SMS to my main line number since yesterday evening. Could you please advise me why am I be charged for the SMS in sudden as my subcription is UNLIMITED CALLS & SMS.. Please assists me urgently. thank you

Re: Why Im be charge for SMS to my main line suddenly

Community Manager
Posts: 8,730
Registered: ‎20-04-2015

Hi @brinda, which exact plan are you on?


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Re: Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

Im subcribe on DG38 while my main line is DG78

Re: Why Im be charge for SMS to my main line suddenly

Community Manager
Posts: 8,730
Registered: ‎20-04-2015

Thank you @brinda. Would this be the correct plan description for yours? 

digi-postpaid78.png


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Re: Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

That is my main line subcription.

 

Im  using DG38 plan.

Re: Why Im be charge for SMS to my main line suddenly

Community Manager
Posts: 8,730
Registered: ‎20-04-2015

@brinda, I think I get you now. Your supplementary line sends SMS to the principal line and you get charged for the SMS. Is that correct?

 

Has the charges been finalized on the bill, or are you checking based on "Unbilled Amount"?


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Re: Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

yes thats right.. Im been started to charge on 19/10/2016 onwards.. this bill will be only come in finalise next month. How to adjust it from now..?? Its been charged suddenly. 

Re: Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

I get to know it upon I checked my itemized usage via online. My bill all sudden increase so much over the night. 

 

Re: Why Im be charge for SMS to my main line suddenly

Support
Posts: 3,586
Registered: ‎10-04-2015

Morning brinda, kindly wait for the bill to finalized. Once you can see your next bill has been generated in your MyDigi account, do chat with us again for clarifications. Adjustment might be given if need be. Thank you. 

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Re: Why Im be charge for SMS to my main line suddenly

Contributor
Posts: 34
Registered: ‎16-08-2016

Hay Zemi,

 

My bill will be finalize on 21/11/2016 only. Meanwhile, I will be charge for the SMS I sent to my principal line in continuously till next month..??Isnt it unfair to me..?? I have to pay more which I not need to do so started now.  Please assists to check immediately to waive it accordingly from now.