20-10-2016 10:18 AM
I noticed I had been charged sent SMS to my main line number since yesterday evening. Could you please advise me why am I be charged for the SMS in sudden as my subcription is UNLIMITED CALLS & SMS.. Please assists me urgently. thank you
20-10-2016 07:33 PM
Hi @brinda, which exact plan are you on?
21-10-2016 08:57 AM
Thank you @brinda. Would this be the correct plan description for yours?
21-10-2016 02:24 PM
@brinda, I think I get you now. Your supplementary line sends SMS to the principal line and you get charged for the SMS. Is that correct?
Has the charges been finalized on the bill, or are you checking based on "Unbilled Amount"?
21-10-2016 04:33 PM
yes thats right.. Im been started to charge on 19/10/2016 onwards.. this bill will be only come in finalise next month. How to adjust it from now..?? Its been charged suddenly.
21-10-2016 04:34 PM
I get to know it upon I checked my itemized usage via online. My bill all sudden increase so much over the night.
23-10-2016 11:33 AM
Morning brinda, kindly wait for the bill to finalized. Once you can see your next bill has been generated in your MyDigi account, do chat with us again for clarifications. Adjustment might be given if need be. Thank you.
24-10-2016 12:24 PM
My bill will be finalize on 21/11/2016 only. Meanwhile, I will be charge for the SMS I sent to my principal line in continuously till next month..??Isnt it unfair to me..?? I have to pay more which I not need to do so started now. Please assists to check immediately to waive it accordingly from now.