09-03-2017 07:31 PM
10-03-2017 04:16 PM
Kindly restart your phone and try to reconnect.
If still failed, please PM us your phone number and screenshot of the error <here> for further clarification.
13-03-2017 01:16 PM
Nope, restart will not help.
i had called the helpline (9-3-17) and they sent me this case ID: CAS-1151766-N5Q3 and ask me to wait for a call within 2 day .
Until today there is no call or whatsoever and i already started my new billing cycle so this case no longer valid i guess?
Thanks digi's for making me inconvenient , you have online livechat with is practically useless and time consuming, and a helpline consultant who offer assistant even if he cant do anything about it and kept on asking until the very end.(i am impressed he worked so hard) , and unstable internet service in Kota Samarahan, and thank you Kobi for pointing out me to restart my device, who would ever thought of that? that is briliant!
Oh why does online changing plan takes more than 7days to process? what would happen if by the offer end by the time they process the request?
14-03-2017 12:57 PM
Apologize for the inconveniences, @SeeHam.
We're checking with the relevant team on the progress of the report number.
Regarding the 7days change of plan via online, you'll still entitle for the promo as long as the submission is made before the promo ended. TQ.
07-04-2017 02:05 AM
26-08-2019 11:49 AM
29-06-2020 11:59 AM
I am currently having this problem since last Friday 26/6/2020. I though it was a technical problem but it continues until today. Appreciate your help.
29-06-2020 05:27 PM
Hi Shidahassan. Should u need assistance with your account / bill, please PM us. For the network issue (should the issue persists), kindly lodge a report via your MyDigi app ; Menu >> Support >> choose Network Coverage.
Our technical team will revert to you the soonest possible. Thank you.