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Re: Where to download bill

Member
Posts: 1
Registered: ‎23-10-2015

The new dash board doesn't work for downloading bill... please show how to do it.. thanks

Re: Where to download bill

Support
Posts: 4,550
Registered: ‎01-05-2015

Hi Jumi,

 

Have you reviewed @Lacus's suggestion? 

Do you manage to follow the steps until step 6 - "Scroll all the way down and you should be able to see your bill available for downloads"?

 

If not, Can you please post a print screen of the error?

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Where to download bill

SuperUser
Posts: 71
Registered: ‎20-08-2015
Last resort can always email digi support for the detailed billing

Re: Where to download bill

Community Manager
Posts: 8,748
Registered: ‎20-04-2015

@Jumi wrote:

The new dash board doesn't work for downloading bill... please show how to do it.. thanks


Hey Jumi! Our community has featured a video for MyDigi usage: http://community.digi.com.my/t5/Blog/Check-and-download-your-itemised-statements-in-these-easy-steps...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Where to download bill

Member
Posts: 1
Registered: ‎19-11-2015

how can you said the problem is solved.

i still cannot acces my bills.

Re: Where to download bill

Community Manager
Posts: 8,748
Registered: ‎20-04-2015

Hi @amzan, if you encounter a problem to view your bill, please let us know what is the error that you faced. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Where to download bill

Support
Posts: 4,550
Registered: ‎01-05-2015
May we know what error message that you see when failed to access your bill​ @amzan?
You can also PM us here for further assistance ya :-) 
Kindly provide us your mobile number, registered name and email address registered for Connect.
 
Thank you.

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Where to download bill

Member
Posts: 2
Registered: ‎10-12-2015
Having same problem....been trying to ask then thru FB no reply.end up calling customer service and waited for nearly 10minutes for assistant.(was told i call during payment periosd so many caller in queue).After talking to them was told its because email not registered...after been updated,still didnt fix them problem...

Want to change to bill sent by mail..said need to pay extra money.

Digi...kindly fix this problem fast.

Re: Where to download bill

Member
Posts: 2
Registered: ‎10-12-2015
Not working

Re: Where to download bill

Support
Posts: 4,550
Registered: ‎01-05-2015

Hi Surya84,

 

Kindly PM us <here> your mobile number, registered name & email address for further checking, please.

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!