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Accepted Solution

Where to download bill

Member
Posts: 1
Registered: ‎05-08-2015

Where should I download my August bill? Last time can download from OCS but it has not been updating for a very long time. 

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Re: Where to download bill

[ Edited ]
SuperUser
Posts: 121
Registered: ‎15-04-2015

Hi,

Just wondering if you're using old or the new MyDigi for bill checking.

The guide below is for new MyDigi though. It's actually quite easy. Let me guide you thru abit.

 

1. Sign up for a Connect Account  (if don't have a Connect account yet, if yes skip to Step 2)

Connect.jpg

 

2. Login using Connect

Connect2.jpg

 

3. After you logon, you'll see a page like this. Click on MyDigi

Connect3.jpg

 

4. It will lead you to your account and plan page.

Connect4.jpg

 

5. Press Bills & Reloads. Here you should be able to see bill/usage pattern

Connect5.jpg

6. Scroll all the way down and you should be able to see your bill available for downloads.

Connect6.jpg

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Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up.If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster! Meow De Ge So!
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Re: Where to download bill

Member
Posts: 1
Registered: ‎19-08-2015

I can't see and download the history bill payment details.

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Re: Where to download bill

Member
Posts: 1
Registered: ‎21-08-2015

I have the same problem...

Unable to download the statement also..

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Re: Where to download bill

Member
Posts: 1
Registered: ‎26-08-2015

I hit the "Manage Account with Connect" button display under Bill & Reload.

It must be something wrong with the system or my account.

 

Can you please advise?

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Re: Where to download bill

Member
Posts: 3
Registered: ‎26-08-2015

Yes, while click on Bill and Reload and it appears "Manage Account with Connect". Then it can't view and download bills.

It must be something wrong with the system or else. Please fix it or advice.

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Re: Where to download bill

Community Manager
Posts: 835
Registered: ‎13-04-2015

Hi gervasxu,

 

Can you please post a print screen of the error?

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
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Re: Where to download bill

Member
Posts: 1
Registered: ‎27-08-2015

The new MYDIGI is very poorly design, not user friendly

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Re: Where to download bill

Member
Posts: 2
Registered: ‎27-08-2015

It seems like most of the people is facing the same issue. Please fix it thanks.

 

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Re: Where to download bill

Member
Posts: 2
Registered: ‎28-08-2015

I face same problem too. please solve it as soon as possible....Urgent!!!!!