What I need to do if I want to cancel my digi postpaid plan?

[makfirda]

Hi,

Can  someone help me to check my contract duration as well if i need to cancel my digi postpaid contract early?

Thanks

[jud]

 "A copy of a letter requesting for account termination (the letter to be signed by the registered owner)."

this part to be clear the  letter  have to be handwritten and signed and then take a photo of it and attached it to the email right????

same goes with the ic number just take the picture of it???   

[MrOctopusK]

Yes that's right. The letter can be printed and then signed as well. Not necessarily fully hand written.

[Lionelson95]

I live in Sabah and the only 2 Digi Store is in Kota Kinabalu. Are you telling me that if I live in Tawau, I have to buy a flight ticket or drive for 9 hours just to terminate a plan? Is there an alternative way to terminate a plan? What if I send a representative? If can, what are the documents needed?

[Digi_Sha]

Lionelson95, please PM us ur phone number and full name for further assistance and checking on this. 

[Nazrul98]

What I need to do if I want to cancel my digi postpaid plan?

[Digi_Fero]

Hi Nazrul98. Termination process needs to be done at Digi Store by the registered owner. Kindly walk in to the Digi Store and bring your IC/Passport along. Kindly refer to the link provided for more info about the location and operating hours of our Digi Store: http://new.digi.com.my/support/digi-store Please tick Digi Store only on the Outlet section. Kindly note that all unpaid bill needs to be cleared and you will receive your final bill within a month after your line has been terminated. Thank you.

[PuteriSalim19]

I want to terminate my digi broadband, but here digi centre is too far from my place to be there. Can i just send an email to inform for termination request? I already done my payment. I just need to terminate.

[shylina]

what should our company do if we want to stop your service?its have any procedure?

[Anonymous]

Hi shylina, Any inquiry pertaining to a corporate line, kindly email to [bsc@digi.com.my] or call to Digi Business Helpline number at 016-2998888 (Monday-Sunday, 8AM-7PM). Thank you.