13-04-2017 03:26 PM
You may visit our Digi Store for further assistance. The Postpaid account termination can only be done at our Digi Store, not including at our Digi Store Express, Digi Specialized Store and dealer outlet. Just bring along your identity card for verification purpose. Thanks.
14-04-2017 05:52 PM
You can send the request to email@example.com and attach:
1) A copy of a letter requesting for account termination (the letter to be signed by the registered owner).
2) A copy of the registered owner's IC (front and back).
We'll proceed with the termination request within 5 working days. For a faster process, kindly walk-in to the Digi Store as suggested earlier ya.
Please ensure all the outstanding amount (if any) has been cleared and we'll assist the necessary after the documents received.
For an account that still bound with contract, your only option is by walk-in.
Hope this helps :-)
06-08-2017 08:36 AM
07-08-2017 09:44 AM
@0192480718. We believe your account has been terminated yesterday. Thanks.
24-11-2017 05:38 PM
Hi, i am currently subscribed under family postpaid plan. and i am not staying in malaysia now, i am keeping the number when need to use it when i am back in malaysia.
i have one sub-line registered under my name, how do i terminate the line? can i email instead? or can i do it online?
i am not able to go to digi centre soon, as i will only be back next year, but the number needs to be terminated soon.
24-11-2017 06:24 PM
Hi redalma, if you're unable to be physically present at Digi Store, you may send us an email at firstname.lastname@example.org attached with your IC (front & back) and a letter with your signature. Thank you.
27-11-2017 05:49 PM
27-11-2017 05:52 PM