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VALUE ADDED SERVICE

Member
Posts: 2
Registered: ‎25-02-2020

Hi Digi

I got a SMS about a "purchase at HFIVE".

I  never subscribe to this game or any game.

I block this (36989) number and describe as SCAM.

My June bill show two charges, total $3.15.

How do I stop this and any such number?

Alfredee

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Re: VALUE ADDED SERVICE

Member
Posts: 2
Registered: ‎24-01-2019
I also just received the same sms about what 'purchase at HFIVE is successful' from number 33225, but I have never visited this website or made any purchase.

Digi team could you pls do something about this? Your customers are getting money deducted out of nowhere, is your system hacked or what?
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Re: VALUE ADDED SERVICE

Member
Posts: 2
Registered: ‎25-02-2020

Hi DIGI

I demand for refund of these Value Added Service which I did not subscribe.

Is  this a way to thank a loyal customer who was with you since 1998, when you are called Mutiara Telecommunication?

This is a suble way to sneak in small charges without raising attention.

I list below the records over the years.

Should I not get a satisfactory response, I will refer to MCMC.

 

24-07-2015 Value Added Service 62666 RM 0.15

27-06-2016 Value Added Service 62666 RM 0.15

24-07-2016 Value Added Service 68833 RM 0.15

21-08-2016 Value Added Service 68833 RM 0.15

09-01-2017 Value Added Service 62666 RM 0.15

16-06-2017 Value Added Service 62666 RM 0.15

01-11-2017 Value Added Service 62666 RM 0.15

07-04-2018 Value Added Service 68833 RM 0.15

16-08-2018 Value Added Service 62666 RM 0.15

27-11-2018 Value Added Service 62666 RM 0.15

10-05-2019 Value Added Service 62666 RM 0.15

19-05-2019 Value Added Service 68833 RM 0.15

27-05-2019 Value Added Service 66399 RM 0.15

06-08-2019 Value Added Service 66399 RM 0.15

23-09-2019 Value Added Service 62666 RM 0.15

05-11-2019 Value Added Service 66399 RM 0.15

27-11-2019 Value Added Service 62666 RM 0.15

08-03-2020 Value Added Service 62666 RM 0.15

16-06-2020 Value Added Service 36989 RM 0.15

16-06-2020 Value Added Service 36989 RM 3.00

24-06-2020 Value Added Service 36989 RM 0.15

TOTAL RM 6.00

 

Guys out there, check your bill (if itemized), look under  USAGE CHARGES.

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Re: VALUE ADDED SERVICE

Member
Posts: 1
Registered: ‎16-08-2020

I also received the same message from 33225 on July 19, 2020. I never visit or subscribe to HFIVE, but I was charged RM 3.15 + 6% tax in my August bill. Seem I am not the only one who encountered the problem, I think digi should take this seriously.

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Re: VALUE ADDED SERVICE

Support
Posts: 824
Registered: ‎18-11-2016

Hi wenhui_goh, we can assist to check further on that. Please provide us with your full name and mobile number in PM. TQ