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Unknown charges for Value Added Service 33099

[ Edited ]
Member
Posts: 3
Registered: ‎09-07-2016

I just checked my bill and found out that there are 2 charges for 33099 

  • RM0.15 on 03/07/2020
  • another RM3.00 on 10/07/2020
  • And there seems to be another  Unbilled RM3.00 !

 

What are these charges for ? 

 

I did receive a message for 03/07 at 1:06am that states :

"RM0.00: Successful registration. No subscription fee.  Price: RM3.00/sms.  10 sms/month.  Renewal on 01/08/2020.  To cancel, send stop uvd to 33099."

 

However, I am very certain that I did NOT subscribe to anything.  I did not do anything after receiving the message, in case it is a fraud or scam.

Re: Unknown charges for Value Added Service 33099

Support
Posts: 4,499
Registered: ‎10-04-2015

Hi SCho. Please PM (inbox) us for checking and assistance ya. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unknown charges for Value Added Service 33099

Member
Posts: 1
Registered: ‎27-09-2020

Same here, get charges just now

Re: Unknown charges for Value Added Service 33099

Support
Posts: 755
Registered: ‎30-05-2019

Hi HenryChan21, Thanks fro asking, if the number that sends SMS is from 3xxxx, please send SMS "STOP ALL" or "OFF" in the capital later to the original number to cancel this service. Make sure you have sufficient credit if you are prepaid users, as SMS delivery will be charged at RM0.15. Make sure you have received the reply SMS mention that the services are been deactivated. Thank You.

Re: Unknown charges for Value Added Service 33099

Member
Posts: 2
Registered: ‎26-11-2019
I’m having the same issue. I just realised I’m being charged for this. Help!

Re: Unknown charges for Value Added Service 33099

Support
Posts: 985
Registered: ‎18-11-2016

Hi Fsyazwanie, Please PM us with your mobile number and full name to check further. TQ 

Re: Unknown charges for Value Added Service 33099

Member
Posts: 1
Registered: ‎19-01-2021

Hi,

 

I have noticed it in my previous bill already, and i follow the instruction to sen "stop ivd" to 33099 and immediately i received an sms on the termination notice. But why in my current bill, there are still charges on it. Please reticfy it immediately.

 

thank you

Re: Unknown charges for Value Added Service 33099

Support
Posts: 755
Registered: ‎30-05-2019

Hi Moses88, If the number that sends SMS is from 3xxxx, please send SMS "STOP ALL" or "OFF" in the capital later to the original number to cancel this service. Make sure you have sufficient credit if you are prepaid users, as SMS delivery will be charged at RM0.15. Make sure you have received the reply SMS mention that the services are been deactivated. Thank You.

Re: Unknown charges for Value Added Service 33099

Member
Posts: 1
Registered: ‎22-01-2021
I receive the same message as well. Charge on my previous bill so please help to check.

Re: Unknown charges for Value Added Service 33099

Support
Posts: 985
Registered: ‎18-11-2016

Hi vinzy, If you need any assistance, don't hesitate to call 0162211800/ drop us in PM. Thank you