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Unknown Usage Charges in my bill

Member
Posts: 4
Registered: ‎10-04-2017
I'm a Digi Postpaid 50 subscriber, which mean all I have to paid is RM53 inclusive GST. But, since January 2017, there are unknown usage charges in my bill that cost me around RM70, which means I've to paid RM120++ every month. Initially I thought it is my overdue from the previous month, but after this extra charges repeat for several month until now. Digi please give a reasonable explanation or I'll consider terminating my subscription. Thank you.
Screenshot_2017-04-09-20-28-32.jpg

Re: Unknown Usage Charges in my bill

[ Edited ]
Support
Posts: 1,105
Registered: ‎01-12-2016

Hi Vincie918,

 

Please PM us via https://goo.gl/SxGJMl with your number and full name if you need further checking. 

 

Thanks.

 

Re: Unknown Usage Charges in my bill

Member
Posts: 4
Registered: ‎10-04-2017
Hi,

The link provided was not found. Could you please provide me the correct link again? Thank you.
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Re: Unknown Usage Charges in my bill

Support
Posts: 1,105
Registered: ‎01-12-2016

You may PM us  <here>, Vincie918. TQ. 

Re: Unknown Usage Charges in my bill

Member
Posts: 1
Registered: ‎22-02-2017

Hi, may i know how is this problem solved? Since i am also facing this problem.

Re: Unknown Usage Charges in my bill

Valued Contributor
Posts: 325
Registered: ‎01-02-2017

We have replied to your message, gloria. Kindly check. Thank you.

Re: Unknown Usage Charges in my bill

Member
Posts: 4
Registered: ‎10-04-2017

digi customer representative contact me and stated that those charges was from 3rd party although those messages were sent out as Digi. BTW, they pay me back those charges on my latest bill. and I've canceled the messages subscription,  this problem was solved and I didnt receive any weird messages from Digi  anymore.  

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