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Unknown Charges

Member
Posts: 4
Registered: ‎12-02-2018
Hi,
I have been charged or scammed. As per my latest bill, sveral lines of these were found.

DOB FOR FORTUMO

I didn't subscribe to FORTUMO.

Please help.
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Re: Unknown Charges

Community Manager
Posts: 8,714
Registered: ‎20-04-2015

Fortumo is a mobile payments provider for games, social networks and other online services and apps. It means there's a purchase of games or services from your device via Fortumo. You may need to change the payment setting to others instead digi direct bill via play store to avoid any charges from your bill. For info about this service, you may email to Fortumo. Their details are as below :

 

Support portal: https://s.fortumo.com/
Email support: gwsupport@fortumo.com


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: Unknown Charges

Member
Posts: 4
Registered: ‎12-02-2018

Hi,

 

I did not pay for any games. I don't play games on my mobile phone. Please help as I did not subscribe to any services.

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Re: Unknown Charges

Support
Posts: 4,238
Registered: ‎01-05-2015

flippy, kindly PM us your phone number & screenshot of the game charging message (if any) <here> for further clarification, please. TQ.

 

Hi,

 

I did not pay for any games. I don't play games on my mobile phone. Please help as I did not subscribe to any services.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!