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Unauthorized charge RM4/SMS from 37700

Member
Posts: 1
Registered: ‎20-02-2017
I have been charged RM4 per SMS on 18 Jan twice, then 19, 20, 21, 22, 24 January. Example. RM4.00(excl.GST):Today video: http://funnyqbb.com/c/m0121.mp4 hotline:1300223228

My latest bill show extra RM28 [totally 7 those kind of charges one each RM4].

Kindly advise how to avoid this. And could I get a refund?
Screenshot_20170220-183554.png

Re: Unauthorized charge RM4/SMS from 37700

Contributor
Posts: 49
Registered: ‎30-12-2016

read this

 

http://community.digi.com.my/t5/Postpaid/THE-CREATION-FOR-UNAUTHORIZED-THIRD-PARTY-CHARGES/m-p/22691...

 

Check your bill regularly, Digi is taking 45% commission based on the link above. 

 

Happened to many customers, pls help by copying the website link at the top and share with your friends who may not be aware of these charges unless they check their bills every month.

 

Re: Unauthorized charge RM4/SMS from 37700

Community Manager
Posts: 8,691
Registered: ‎20-04-2015

@phanchiawei, please reply STOP ALL to those SMS. Avoid websites advertisement pop up that may lure you to subscribe to these premium SMS service. Email the details of your charges to help@digi.com.my for further enquiries.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Unauthorized charge RM4/SMS from 37700

Support
Posts: 1,514
Registered: ‎01-12-2016

Hi phanchiawei,

 

Alternatively, you may PM us via https://goo.gl/SxGJMl with your number and full name for further assistance. TQ.

Re: Unauthorized charge RM4/SMS from 37700

Member
Posts: 2
Registered: ‎26-11-2019
不知道为什么会有这个的情况到了今天才发现这问题是否能退款
Screenshot_2019-11-26-19-32-33-32.png

Re: Unauthorized charge RM4/SMS from 37700

Support
Posts: 1,514
Registered: ‎01-12-2016