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Unauthorized Charges

Member
Posts: 1
Registered: ‎05-06-2017

I noted that there are 3 unauthorized charges from 36773, 36635 & 33138 in my bill dated 01 June 2017., I have never subscribed to any of their services so why am I beng charged?? Please investigate and stop all these unethical acts immediately as this is quite similar to cheating customers' money.

Re: Unauthorized Charges

Community Manager
Posts: 8,677
Registered: ‎20-04-2015

This article gives tips on how to avoid subscription to third party SMS services. Key ones today are not to click on suspicious link and banner. Some apps may produce such advertisement banner when installed. http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-for-SMS-from-Content-Providers/ta-...

Check your SMS inbox and reply STOP ALL to these SMS to avoid further charges. Contact Digi Live Chat (10am-9pm) or PM one of our community support members if you need assistance to request for refund from the third party service companies. http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Unauthorized Charges

Member
Posts: 1
Registered: ‎04-07-2017
I also have been charged by this kind of no. ... I wish to not pay the bills charged due to im not using this... my no. +601131833329