05-06-2017 11:11 AM
I noted that there are 3 unauthorized charges from 36773, 36635 & 33138 in my bill dated 01 June 2017., I have never subscribed to any of their services so why am I beng charged?? Please investigate and stop all these unethical acts immediately as this is quite similar to cheating customers' money.
05-06-2017 08:12 PM
This article gives tips on how to avoid subscription to third party SMS services. Key ones today are not to click on suspicious link and banner. Some apps may produce such advertisement banner when installed. http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-for-SMS-from-Content-Providers/ta-...
Check your SMS inbox and reply STOP ALL to these SMS to avoid further charges. Contact Digi Live Chat (10am-9pm) or PM one of our community support members if you need assistance to request for refund from the third party service companies. http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support
04-06-2019 12:00 AM