Unable to use Newly Registered Line

[goldfries]

Hi DiGi,

I just registered a new line today.  

Very fast service, all is well ........... until I received the call from DiGi store. 

They informed me that I am not able to use my new line (of which I paid in full at the store) until I settle this months bill.  

Now I haven't placed that SIM card into the phone yet but this boggles me - I've paid in full for the RM 28 per month new line, and I've already paid my bill last month.

It just so happened that the new bill was just released a day or 2 ago and the due date is 1st October.

Do I really have to pay the bill before using it? 

*I go put SIM card into phone after this post.*

[goldfries]

OK now it's getting annoying.

The DiGi center called me 2nd time to bug me to make payment.

Sorry but I already made payment, latest bill is not due till end of the month. 

I hope to hear from you guys soon DiGi. 

[Digi_MYCHEAH]

Hi goldfries, please PM us via https://goo.gl/SxGJMl with your number, full name and the last 4 digits of your IC number for further checking. TQ.

[goldfries]

Thank you. PMed.

Quite annoying now, they called me again today.

Aihhhh. 

Really what's the point of paying RM 28 in advanced to get a call 2 hours  later saying cannot use the line until I have to **bleep** up my billing cycle. 

Sure it's same total amount of money spent but I think it's ridiculous that now I'm asked to speed up payment just to use when I am already being a good paymaster over all my DiGi bills. 

[Digi_MYCHEAH]

Hi goldfries, we've responded your PM ya. TQ.