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Unable to use Newly Registered Line

SuperUser
Posts: 21
Registered: ‎15-04-2015

Hi DiGi,


I just registered a new line today. Smiley Very Happy 

Very fast service, all is well ........... until I received the call from DiGi store. 

 

They informed me that I am not able to use my new line (of which I paid in full at the store) until I settle this months bill. Smiley Sad 

 

Now I haven't placed that SIM card into the phone yet but this boggles me - I've paid in full for the RM 28 per month new line, and I've already paid my bill last month.


It just so happened that the new bill was just released a day or 2 ago and the due date is 1st October.

 

Smiley Sad Do I really have to pay the bill before using it? 

 

*I go put SIM card into phone after this post.*

Re: Unable to use Newly Registered Line

SuperUser
Posts: 21
Registered: ‎15-04-2015

OK now it's getting annoying.

 

The DiGi center called me 2nd time to bug me to make payment.

 

Sorry but I already made payment, latest bill is not due till end of the month. 

 

I hope to hear from you guys soon DiGi. 

Re: Unable to use Newly Registered Line

Support
Posts: 1,512
Registered: ‎01-12-2016

Hi goldfries, please PM us via https://goo.gl/SxGJMl with your number, full name and the last 4 digits of your IC number for further checking. TQ.

Re: Unable to use Newly Registered Line

SuperUser
Posts: 21
Registered: ‎15-04-2015

Thank you. PMed.

 

Quite annoying now, they called me again today.

 

Aihhhh. 

 

Really what's the point of paying RM 28 in advanced to get a call 2 hours  later saying cannot use the line until I have to **bleep** up my billing cycle. 

 

Sure it's same total amount of money spent but I think it's ridiculous that now I'm asked to speed up payment just to use when I am already being a good paymaster over all my DiGi bills. 

Re: Unable to use Newly Registered Line

Support
Posts: 1,512
Registered: ‎01-12-2016

Hi goldfries, we've responded your PM ya. TQ.