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Re: Unable to receive or make call, unable to receive or send SMS

Support
Posts: 974
Registered: ‎18-11-2016

Hi zulfaikha, Please PM us via http://goo.gl/epyFn8 with your full name, mobile number and full IC number for further checking. Thanks Smiley Happy 

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 1
Registered: ‎12-01-2018
I have the same problem.cant call in call out..sms also cannot receive..i need to use for my tac number

Re: Unable to receive or make call, unable to receive or send SMS

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi syalala. Our sincere apologies on the inconvenience. Our technology team is in the midst of rectifying the issue. Service will be recovered in 4 hours time. Thank you.

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 2
Registered: ‎24-03-2018
i cant make call and unable to receive while my sim card is in sim1 . i changed it to sim 2 and it works but not it doesnt work anymore.

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 2
Registered: ‎24-03-2018
i cant make call and unable to receive while my sim card is in sim1 . i changed it to sim 2 and it works but now it doesnt work anymore.

Re: Unable to receive or make call, unable to receive or send SMS

Community Manager
Posts: 8,756
Registered: ‎20-04-2015
Please try to check on another device. Or does this issue happen at specific area only?

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Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎12-04-2017

I'm having the same issue like yours, Unable to make call or received sms, what is ur solution?

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎12-04-2017

May I know what is the solution? Signal Full (4G) but no signal for call or SMS, sometime suddenly no signal, I have format the phone, reinsert the simcard. Try on and off flight mode. Off phone for a period. Still facing the same issue.

 

Please help 

Re: Unable to receive or make call, unable to receive or send SMS

Contributor
Posts: 43
Registered: ‎07-02-2018

Hi, @mib1986. Have you tried to swap current SIM to another phone? 

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎12-04-2017

Yes,tried both sim slots. Normally can use for few minutes. Then suddenly no more signal for call or SMS. The 4G signal bar is full strength.