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Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎23-08-2016
Didn't get barred for line, but just can't make call and SMS, same to receive . But internet access still can use. Since yesterday, phone keep on mention digi network can't be search.

I'm unable to call digi helpline, kindly update me. Urgent case.

*perak kampar area

Re: Unable to receive or make call, unable to receive or send SMS

Contributor
Posts: 51
Registered: ‎08-07-2015

Try to off your  phone for for a few minutes and then on your phone.

Re: Unable to receive or make call, unable to receive or send SMS

[ Edited ]
Community Manager
Posts: 8,764
Registered: ‎20-04-2015

Is there signal strength shown on your device?

 

If your phone shows that it is searching for network, internet should not be accessible, unless it is through Wi-Fi.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎23-08-2016
I try to turn on and off
re insert sim card
Format to factory setting

Still not working.
Sometime even no service but when service is availabe. Just internet can use. Sometime can receive Sms but not always. Cannot text and call all the time

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 3
Registered: ‎23-08-2016
I dont think is signal problem. I still can use 4G for internet but just cant call and text

Re: Unable to receive or make call, unable to receive or send SMS

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

@Jaccy_Chew, can you privately message me your phone number and phone's IMEI?

 

You can dial *#06# to get your phone's IMEI number.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Unable to receive or make call, unable to receive or send SMS

Support
Posts: 110
Registered: ‎10-04-2015

Hi Jaccy_Chew, 

 

We have sent you a private message with regards to the issue highlighted.

 

Thanks

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.

Re: Unable to receive or make call, unable to receive or send SMS

Support
Posts: 110
Registered: ‎10-04-2015

May we confirm whether you are still experiencing the same issue now?

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.

Re: Unable to receive or make call, unable to receive or send SMS

[ Edited ]
Member
Posts: 1
Registered: ‎17-04-2017

Hi, im still facing problem since yesterday. the network bar is full and able use data but unable to make call and receive.

Re: Unable to receive or make call, unable to receive or send SMS

Member
Posts: 1
Registered: ‎23-09-2017
my line was inactive.cannot receive sms,call,connect internet.and anything else,account status is not available