Unable to receive TAC/OTP

[theinv]

Unable receive sms from Citibank

[MrOctopusK]

Did you just port in to Digi? If yes, you will need to inform your bank specifically that you have changed telco and the bank will have to reconfigure your account's SMS routing.

[theinv]

Yup ported in to digi in Feb. I did call my bank, but I was told to check with digi if there was any blocking of sms

[MrOctopusK]

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@theinv wrote:
Yup ported in to digi in Feb. I did call my bank, but I was told to check with digi if there was any blocking of sms

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Feel free to contact Digi Live Chat (from 10am - 9pm) or PM one of our community support (http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support) for further investigation. Based on my personal experience, usually the bank has to update their SMS system again even though the phone number stays the same.

[Digi_MYCHEAH]

Hi theinv,

We suggest you walk-in to any Citibank ATM to update your profile after you changed to a new operator. 

Thanks.

[Joaslam]

I just switch to Digi...after switch..i can't received TAC no & OTP no from banking & others apps like shopee, waze, we chat...please help.

[Anonymous]

Hi Joaslam, when you perform MNP to any telco, you need to inform your bank so that the message routing for you number is updated or update the phone number via bank ATM machine. Choose the update phone number option ya.Tq

[srekhraj]

I’ve been told the same thing and apparently Digi will not help on this matter

[leenpenang74]

Unable to receive TAC/OTO since this morning.

[leenpenang74]

continue : purchase using PBB