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Re: Unable to receive TAC/OTP

Support
Posts: 4,010
Registered: ‎10-04-2015

Hi leenpenang74. Should the issue persists, please PM us for assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unable to receive TAC/OTP

Member
Posts: 1
Registered: ‎13-07-2020

Hi there, I am facing the same issue and it has been the 3rd day now. I tried to call your customer service desk and they said they need their network team to check but till now the issue is unresolved. This is getting quite annoying now as I am not able to receive the OTP from any of my banks. I tried to call the banks and they said nothing wrong on their side.

 

Can someone please resolve my issue ASAP? 

Re: Unable to receive TAC/OTP

Member
Posts: 3
Registered: ‎23-01-2021
I’m facing the same issue after porting in. Any solution? I called CS they asked to activate Premium sms in setting which iPhone do not have. She insist it is the setting of the phone.

Re: Unable to receive TAC/OTP

Support
Posts: 4,010
Registered: ‎10-04-2015

Hi enix2000. You can PM (inbox) us for checking and assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unable to receive TAC/OTP

Member
Posts: 3
Registered: ‎23-01-2021
Tried to PM you. 2 days no reply.