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Accepted Solution

Top up wrongly to postpaid account

[ Edited ]
Member
Posts: 1
Registered: ‎11-03-2016

Hi Digi,


Can you please help me to check the reference number below.

It was top up wrongly to postpaid account on 10 Feb 2016 (0162407971).

How to get refund for that. 

 

xxxx

Note: DiGi is not liable for Losses/Loading Error/Refunds. Dial 016 - 2991800 to reload.

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Re: Top up wrongly to postpaid account

Community Manager
Posts: 8,749
Registered: ‎20-04-2015
Hello @wsthong, please call our Helpline at 0162211800 to get you prompt assistance over this matter. 

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: Top up wrongly to postpaid account

Member
Posts: 4
Registered: ‎16-01-2016

Hello my sim package is data package only..so can i call digi helpline using this sim or i have to use other number instead? I also encounter something as payment didnt clear up while i already pay using cimbclicks..

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Re: Top up wrongly to postpaid account

Community Manager
Posts: 8,749
Registered: ‎20-04-2015

@zira89 wrote:

Hello my sim package is data package only..so can i call digi helpline using this sim or i have to use other number instead? I also encounter something as payment didnt clear up while i already pay using cimbclicks..


@zira89, replied to you here: http://community.digi.com.my/t5/Postpaid/about-paybill/m-p/10646/highlight/false#M2239


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.