16-04-2016 11:32 AM
@fiebe, termination has to be performed physically in Digi Store.
17-12-2016 12:20 PM
17-12-2016 05:32 PM
There's no specific format for this letter, as long as the letter clearly indicated your intention to terminate the account. Please include your full name, IC number, number(s) that you want to terminate and alternate contact number in the content.
You can even start the letter with "Please terminate my account..." and we definitely understand your request.
Print it, don't forget to sign the letter and then email to us with a copy of your IC (front & back).