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Termination of subline

Member
Posts: 1
Registered: ‎15-04-2016

Is it possible to terminate subline via sending email instead of going to Digi centre?

Re: Termination of subline

Community Manager
Posts: 8,661
Registered: ‎20-04-2015

@fiebe, termination has to be performed physically in Digi Store.


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Re: Termination of subline

Support
Posts: 3,208
Registered: ‎01-05-2015
Is it the account registered under your name, fiebe?
 
If so, you can write to help@digi.com.my for the request. Please attached:
- a scanned copy of an official letter stating on your request, account details & signed by the registered owner.
- a copy of registered owner IC front & back
 
Kindly ensure there's no more outstanding for the account k :-) TQ
Have a pleasant day!

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Re: Termination of subline

RSC Member
Member
Posts: 1
Registered: ‎17-12-2016
Hi,
When you say "official letter stating on your request", what sort of letter is this? Would you be able to share a sample or a template?
Appreciate your feed back.
Thank you....
Screenshot_2016-12-17-12-15-15.png
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Re: Termination of subline

Support
Posts: 3,208
Registered: ‎01-05-2015

There's no specific format for this letter, as long as the letter clearly indicated your intention to terminate the account. Please include your full name, IC number, number(s) that you want to terminate and alternate contact number in the content.

 

You can even start the letter with "Please terminate my account..." and we definitely understand your request.

 

Print it, don't forget to sign the letter and then email to us with a copy of your IC (front & back).

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!