this is great message to digi.
digi is not listing to us, especially those supporting digi from small player to where are they today.
i face the same problem previoously, and digi cS cant give answer, i eventually demand for the service provider of those service, and they refuse to admit also, until i said if they dont resolve it by **bleep** , i will lodge a report to MCMC, only someone call back, settle the issues, and refund for all the charges, as i am postpaid user, i got higher credit limit, as such kena charge for almost 200+within 2 month's billing. this kind of content charges happen to all telco.
if stop all is not work, suggest u call the service provider of those content, it is more effective then via digi. no doubt, digi has the revenue sharing, but nowardys, the CS just never think, like a machine, copy and paste standard answer to subscriber only.
no more proactive action, no rewards to subscriber? why icecream only? this is fun, but not eveyone will enjoy it.
like maxis give free phone, without contract to loyal customer.
like us, paying few hundred a month, what rewards do you give us digi? for the fees been paying for more than past 10 years, i can buy a mid-low cost apartment already.......we are not asking to digi to match, but something will make us always remember, and proud of it as your user, not the one hate of your service!
