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Accepted Solution

TEMPORARY UNBARRING

Member
Posts: 2
Registered: ‎23-11-2016

HELLO THERE.

 

Why did my request for temporary unbarring denied? Is it because i have exceeded my credit limit? i tried calling helpline and was on hold for more than 11 Minutes. i even tried using the mydigi app and the unbar request bar was not touchable.

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Re: TEMPORARY UNBARRING

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

Please call our Helpline (0162211800) again during less peak hours for reduced waiting time. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: TEMPORARY UNBARRING

Member
Posts: 2
Registered: ‎23-11-2016
I already have and trying to call during off peak hours is still the same and you are not answering my question.

1. Why cant I request for temporary unbarring? Is it because my credit limit has been exceeded?
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Re: TEMPORARY UNBARRING

Support
Posts: 4,132
Registered: ‎01-05-2015

Hi, Z3r0link.

 

The temporary unbarring option is not available for accounts that barred due to exceeding the credit limit. Temporary unbarring is only for those that barred due to the overdue bill.

 

Hope the above clarifies your query.

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: TEMPORARY UNBARRING

Member
Posts: 3
Registered: ‎05-07-2017
So how can we unbar our number for those who exceeded the bill limit?
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Re: TEMPORARY UNBARRING

Support
Posts: 788
Registered: ‎18-11-2016

Hi Zkiahzn_ , You can contact us directly @ 016 2211800 or PM us via http://goo.gl/epyFn8 with your details if you need assistance from us. Thanks

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Re: TEMPORARY UNBARRING

Member
Posts: 1
Registered: ‎26-02-2016

Hi I need help to I bar my line  Acc number 10000033152487. I'm travelling in Indonesia and need mobile connection.  Due amount 143++ and I just paid 150 through maybank2u. Please help. I can't even call helpline.

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Re: TEMPORARY UNBARRING

Support
Posts: 2,019
Registered: ‎01-12-2016

Hi justinheng1, 

 

Based on the record, the account is active at the moment. You may restart your device and try to use back your line.

 

Thanks.

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Re: TEMPORARY UNBARRING

Member
Posts: 1
Registered: ‎25-09-2017
I just want to know How long is this temporary unbarred?
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Re: TEMPORARY UNBARRING

Support
Posts: 1,970
Registered: ‎14-04-2015

Felice1, it will be for 5 days only Smiley Happy