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Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Member
Posts: 1
Registered: ‎12-06-2019

i've got this message after replyfig Y to the sms received for porting out from DiGi. All other 2 numbers were ok except for this one. 

 

At 9pm last night, I receieved another sms telling me that  my requrst to port out was rejected because this phone line did not reply, which I did and for all 3 lines.

 

Called HelpLine 2 times regading this issue. Your guys says that all the numbers are under processing forportig out. Not sure if DiGi is telling lies. 

 

My to be port in telco also received that my numbers had been rejected for MNP today.

 

DiGi HelpLine asked me today why I want to port out. Reason is that line signal is getting worst this year. I also got sms miss call from DiGi HelplLine 2 or 3 times before and after the successful connection call.

 

DiGiHelpline also asked me to submit certain form for their technicians to troubleshoot the signal tower. So this shows that DiGi technicians are paid to be slacking and not doing preventive maintainance on their signal tower. 

 

This is very bad. I've vomitted blood so many times due to the fact that dealing with DiGi when porting out can cause you tremendous stress. If this MNP still not successful, I will just terminate the phone lines and register new ones from other telco. 

 

I opt for MNP to reduce the hassle to go to banks to change my numbers and other social apps contact updates .

 

 

 

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Support
Posts: 5,049
Registered: ‎01-05-2015

Zero101x, kindly PM us your phone number <here> for further clarification on the request status, please. TQ.

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Member
Posts: 1
Registered: ‎10-07-2020
I also face the same problem, how can I solve it? I had replied "Y" more than 5 times.

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Support
Posts: 383
Registered: ‎27-03-2020

Hi Lew2, kindly PM us your full name and mobile number <here> for further assistant. Thank you. 

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

[ Edited ]
Member
Posts: 1
Registered: ‎01-09-2020
I have the same problem.how can i overcome this problem ?

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Support
Posts: 4,099
Registered: ‎14-04-2015

Rizjr11, please PM us the full details of ur issue to check further on this. 

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Member
Posts: 2
Registered: ‎25-08-2019
Yeah i also got the same message
Highlighted

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Support
Posts: 5,718
Registered: ‎10-04-2015

Hi UserXV. You too, can PM (inbox) us for checking and assistance. TQ

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Member
Posts: 1
Registered: ‎06-12-2020
I want to change from celcom to digi. I already submit form to celcom and receive message to port out. But it state that im insert invalid keyword. Im already go to digi store and receive new sim card. But im still cant port out from celcom. I have send many times keyword to port out. It still same.

Re: Sorry, yr request is not succesful. Pls contact yr current telco to clarify.

Support
Posts: 5,049
Registered: ‎01-05-2015

Que144, please check your PM and provide us with the required info ya. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!