Request for refund: Payment made to old account number

[dorislau122]

Hi Digi,

I recently kept receiving payment reminder email from Digi. 

I had cleared off the outstanding amount last month in Apr and today (7 May 2020), I received another reminder again.

Upon checking, the payments i  made are not reflected in the payment history and I realized that I made payment to the old Account number: 1100027815275 but the mobile number i inserted for the payments are correct. 

I didnt realize that my account number has been changed to 1100050287711 as all along, i have been making payment to Digi via Maybank2U registered payee. 

My  number has been barred due to this and now I am unable to login to My Digi for Live Chat support. I also cannot find customer support email in Digi website. I am unable to visit Digi store as I am located in oversea now. 

Please assist me on this matter. Would greatly appreciate the help. 

Thank you.

Best regards,

Doris

[Digi_Zemi]

Hi dorislau122. Please PM (inbox) us for assistance ya. Thank you.