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Request for refund: Payment made to old account number

Member
Posts: 1
Registered: ‎07-05-2020

Hi Digi,

 

I recently kept receiving payment reminder email from Digi. 

I had cleared off the outstanding amount last month in Apr and today (7 May 2020), I received another reminder again.

 

Upon checking, the payments i  made are not reflected in the payment history and I realized that I made payment to the old Account number: 1100027815275 but the mobile number i inserted for the payments are correct. 

 

I didnt realize that my account number has been changed to 1100050287711 as all along, i have been making payment to Digi via Maybank2U registered payee. 

 

My  number has been barred due to this and now I am unable to login to My Digi for Live Chat support. I also cannot find customer support email in Digi website. I am unable to visit Digi store as I am located in oversea now. 

 

Please assist me on this matter. Would greatly appreciate the help. 

Thank you.

 

Best regards,

Doris

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Re: Request for refund: Payment made to old account number

Support
Posts: 2,818
Registered: ‎10-04-2015

Hi dorislau122. Please PM (inbox) us for assistance ya. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!