|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Refund for Unsuccessful Port-in

Member
Posts: 1
Registered: ‎06-09-2017

Hi Digi Team, I purchased digi family plan via online on Monday, but the port-in was unsuccessful. I have visited to the physical store and ask for assistance. Now, I would like to get refund on the payment made to this purchase. What should I do to get my refund ?

Re: Refund for Unsuccessful Port-in

Support
Posts: 2,609
Registered: ‎01-12-2016

Hi JieSee, We've responded your PM. TQ.

Re: Refund for Unsuccessful Port-in

Member
Posts: 3
Registered: ‎19-11-2017
where`s my refund?? b.e.a.utiifull plan.. switch n swap money for unuseable service. no email.sms..or respond that my purchase has been cancell.. pls.. pls.. chexk it for me.. wwut to do.. wut to be done to get my refund back..
wt attch.. purchase detail.

Re: Refund for Unsuccessful Port-in

Member
Posts: 3
Registered: ‎19-11-2017
transaction id.. 17102616312774.. my fone num.. 01133999924.. email sukmawadi16@gmail.com

purchase port in postpaid.. from maxis: num 0173456646. to postpaid.

Re: Refund for Unsuccessful Port-in

Support
Posts: 987
Registered: ‎18-11-2016

Hi wadi,

 

For the refund plan advance payment, please send an email to shop@digi.com.my with your email subject entitled 'Return Policy' ("Triggering Email") together with the Refund Policy Form which can be found in Section 4A.3: http://goo.gl/Fo02Xg

Usually, the request for payment refund will take between 4-6 weeks. Thanks

 

 

Re: Refund for Unsuccessful Port-in

Member
Posts: 3
Registered: ‎19-11-2017
transaction id.. 17102616312774.. my fone num.. 01133999924.. email sukmawadi16@gmail.com

purchase port in postpaid.. from maxis: num 0173456646. to postpaid.

Re: Refund for Unsuccessful Port-in

Member
Posts: 1
Registered: ‎16-07-2020

Hi Digi Team, I would like to request refund for my unssuccessful port in. 

Re: Refund for Unsuccessful Port-in

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi minesyaf. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further assistance? Thanks.

Re: Refund for Unsuccessful TNG

Member
Posts: 3
Registered: ‎09-10-2020
I need to refund Rm30 to my ewallet , wallet2020100810110000010000TNGOW3MY171303109951976, transactionno104342062505586000 email is wenyee987@gmail.com