22-03-2016 01:14 PM - edited 22-03-2016 01:27 PM
I have disabled data roaming on my phone, yet for the month of February and March I have been receiving this item in my itemised billing.
The charge happens at odd hours during the day and night, consuming less than 0.0 MB and giving me a RM0.36 charge everytime.
|21/03/2016 19:05||international roaming dataservice||0.00 MB||RM 0.36|
|21/03/2016 19:36||international roaming dataservice||0.00 MB||RM 0.36|
|21/03/2016 20:07||international roaming dataservice||0.00 MB||RM 0.36|
|21/03/2016 20:11||international roaming dataservice||0.00 MB||RM 0.36|
|21/03/2016 21:08||international roaming dataservice||0.00 MB||RM 0.36|
|22/03/2016 11:10||international roaming dataservice||0.00 MB||RM 0.36|
This results in multiple charges (sometimes 8 and 9 times a day for the entire February and most of March)
This problem did not happen in Jan, so I'd like to know what is this charges and how do I disable it?
In February this had cost me RM31.72 and in March till today my unbilled amount is RM59.40.
Solved! Go to Solution.
22-03-2016 01:27 PM
It looks like this is not a one-off case as others are complaining as well on here.
Dear Digi, please look into what is happening on your side. Having multiple people overseas complaining about this fradulant charges means that there is a problem with Digi and not with our phones!!!
22-03-2016 04:38 PM
I've faced same issued from DIGI too. I've been charged for Rm100++ from mid of January 16 until today.
I went to DIGI centre, they unable to answer and solve the problem to me after i request waive off. And i tried to called CS hotline last week after i checked my current bill because the charges still keep going. The Digi CS staff told me that is their operater/server problem. Once we're oversea and connected to any WIFI device even our International/data roaming is off, the charges will appear.
That doesn't make sence right? We can use free wifi when we oversea, but DIGI still bill us the "addtional" charge.
I been using DIGI over 10 years from Prepaid user till Postpaid user, but i did not get any reward/rebate from DIGI and they still bill the additional to me. That very funny!!
I really hope this issue can be solve ASAP due to i do not want to call/go thru your DIGI centre every month to request waiver the additional charges.
23-03-2016 11:18 AM - edited 23-03-2016 11:46 AM
Kindly email to email@example.com with full details as below:
Subject title: Roaming data charges for [your mobile number]
Month of unknown data charges:
Summary of your email:
I have pre-alert the specific team managing firstname.lastname@example.org on this matter*. However, they would require an official email from the account owner in order for them to investigate and perform refund to your account (if necessary).
Click on view FAQs for Postpaid International Roaming
Scroll down and read below avoid future occurances of the data charges.
*Any other customers with same case scenario can follow the above method
Do PM me if you are not getting response within 3 days after you emailed to them.
Thank you in advance for your patience and understanding.
23-03-2016 11:19 AM
28-03-2016 10:17 AM
I did as you asked, now waiting for reply from helpdesk.
If the solution is to use flight mode, then there isn't much of a point to use international roaming then, is it as the point of international roaming is to receive calls when you are overseas
I also highly doubt that it's the phone problem, as I have been in Singapore for over a year; these data charges started appearing only in February while I am using the exact same phone all these while.
28-03-2016 04:26 PM
@WilliamLiew, an easier alternative workaround could be to use 2G/3G network during the times where you do not intend to use the internet. Otherwise if for some reason you want to use 4G network even without using internet, Digi's FAQ in international roaming suggests to turn on and then turn off flight mode. This 'appllies' your state of mobile data being off in LTE mode.
30-03-2016 04:08 PM
07-04-2016 07:37 AM
I also experience the same issue.
I had been travel to Singapore every week and never experience this issue.
It all started in Feb and I still facing the same issue now. If Digi can't provide the solution and I pretty sure this is the Digi internal issue then we might need to switch to another telco then.