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REMOVE SUPPLEMENTARY LINE

Member
Posts: 1
Registered: ‎10-03-2017

Hi,

 

Is that possible to cancel one of my supplementary line which my family is using and still retain the number?

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Re: REMOVE SUPPLEMENTARY LINE

Contributor
Posts: 70
Registered: ‎16-09-2016
Hi @cchrion

Yup, u can deactivate or terminate one of the supplementary line and retain other line. The principle line owner need to walk in Digi Centre to do it. ( I don't understand why Digi didn't allow user to terminate the supp line by call in / email to Digi helpline by principle line/owner, it is convenient for the owner)
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Re: REMOVE SUPPLEMENTARY LINE

Member
Posts: 1
Registered: ‎08-04-2017
Is that possible to convert one of my supplementary line to DiGi prepaid?
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Re: REMOVE SUPPLEMENTARY LINE

Community Manager
Posts: 8,645
Registered: ‎20-04-2015

Yes, it is possible to do that at a Digi Store with the presence of the principal owner.  http://new.digi.com.my/support/digi-store


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Re: REMOVE SUPPLEMENTARY LINE

Support
Posts: 3,896
Registered: ‎01-05-2015

That's right, MrOctopusK :-)

 

However, kindly note @Khairil92, changing the supplementary to a Prepaid plan meaning that the number will not be your supplementary line anymore as we don't have any supplementary Prepaid plan :-( TQ.

Have a pleasant day!

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Re: REMOVE SUPPLEMENTARY LINE

Member
Posts: 2
Registered: ‎25-10-2017

no need for the supplementary line owner to walk in? Only principal owner?

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Re: REMOVE SUPPLEMENTARY LINE

Support
Posts: 3,896
Registered: ‎01-05-2015

The registered owner is the one that needs to walk-in, hantuwasabi. The registered owner might be holding a principal or supplementary line. You can check by log in to MyDigi and you should able to see the registered name there :-) TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: REMOVE SUPPLEMENTARY LINE

Member
Posts: 3
Registered: ‎19-03-2018

Hi,

 

My supplementary line and principle line is the same number. i wrongly fill in the form on my online registration.

if i terminate my supplementary line then my principle line will close as well? and how could this possible?

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Re: REMOVE SUPPLEMENTARY LINE

Community Manager
Posts: 8,645
Registered: ‎20-04-2015
Supplementary line has a different number than the principal line. Do you mean that you had Gadget SIM instead?

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Re: REMOVE SUPPLEMENTARY LINE

Member
Posts: 3
Registered: ‎19-03-2018

i also don't know.

i convert from my previous line to digi (online) , so when i received my parcel from GDEX i notice there have 2 sim card with same numb on it .