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Accepted Solution

Postpaid Termination

Member
Posts: 3
Registered: ‎07-08-2019
I want to terminate my postpaid line but can i do it online?

Re: Postpaid Termination

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

Yes you can do it from MyDigi app now.

Termination request for Postpaid/Broadband account need to be submitted via MyDigi app at menu > Support > Report An Issue > General Enquiry.

At the 'Enquiry' field, please write "Termination Request" with “REASON” for line termination.


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Re: Postpaid Termination

Member
Posts: 4
Registered: ‎27-08-2015

how to terminate via mydigi web?

 

Re: Postpaid Termination

Member
Posts: 1
Registered: ‎12-03-2021

Hi I tried to follow this instruction by sending this request a month ago and have yet to receive any responds.

 

I am a digi postpaid customer and am holding a 38 postpaid plan since last year. However I am residing in the UK since lockdown and unable to return to Malaysia. I am requesting to downgrade ths postpaid plan to BASIC postpaid (recommended by my friend as she is paying for RM8 monthly just to keep her phone number). If this is not possible I would like to terminate the account. I send it a request earlier but i have not received any email reply. I hope you are able to assist me.

 

Thank you.

 

Regards

Serene

Re: Postpaid Termination

Support
Posts: 4,099
Registered: ‎14-04-2015

sereneg, the postpaid plan that u are current;y subscribed to now is the lowest plan at the moment and it's no longer offered. Did u sent the request to help@digi.com.my? If u need any further assistance, please PM us ya

Re: Postpaid Termination

Member
Posts: 1
Registered: ‎26-05-2021
Hi, since i live in kota marudu and there is no digi centre here, how can i terminate my digi postpaid? during this ‘larangan rentas daerah’ i cant go to Digi centre kota kinabalu. how to solve this problem since im not using this digi postpaid anymore but the bill still running

Re: Postpaid Termination

Support
Posts: 4,099
Registered: ‎14-04-2015

Shandara, please PM us ur full name and number to check on ur account status and further assistance on this

Re: Postpaid Termination

Member
Posts: 1
Registered: ‎04-09-2021
Saya nak terminate postpaid teu email tapi tak boleh. Boleh tolong?

Re: Postpaid Termination

Support
Posts: 5,722
Registered: ‎10-04-2015

Hi Nasrul78. Secara rasminya, pembatalan akaun Postpaid adalah melalui cawangan Digi Store kami saja. 

 

Kalau anda berada di luar kawasan dan tak boleh nak merentas daerah/negeri, selesaikan semua jumlah bil yang telah keluar terlebih dahulu (kalau ada) dan hantarkan permintaan pembatalan akaun ke e-mel kami, help@digi.com.my (Isnin - Jumaat, kecuali Cuti Umum) 

 

Nyatakan juga lokasi semasa anda dan mengapa tak dapat kunjungi Digi Store di dalam emel tu.

 

Terima kasih.

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