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Porting Out From Digi Rejected with invalid reason

Member
Posts: 6
Registered: ‎19-08-2021

Hi,

 

Due to MCO, i forgot to top up for my MIL and her prepaid number was terminated.  Having no choice, i went to Digi service centre inside Mall  to get reinstate back as a postpaid. What i wish was actually to continue as prepaid as she hardly use it nowsaday. However, i was told that to switch back to prepaid, i have to go back the service centre  again. In view of high covid case, i decided not to do so. Thus, i  wish to port out to another service where i get the the prepaid online without leaving my house. Everything was smooth, i got the new sim card, replied my decision to port out sms. However, i was informed by the new provider that DIGI rejected my request stating that "Principle line has supplementary line(s) that should be ported".

 

This is not a valid reason, as there is no supplementary line under this account. Can you please check and help.

 

Teoh

 

Re: Porting Out From Digi Rejected with invalid reason

Member
Posts: 6
Registered: ‎19-08-2021

Anyone can help? Digi staffs, are you here?

 

Re: Porting Out From Digi Rejected with invalid reason

Member
Posts: 6
Registered: ‎19-08-2021

Hello,

 

Can someone help me?

 

 

Re: Porting Out From Digi Rejected with invalid reason

Member
Posts: 6
Registered: ‎19-08-2021

Hello, anyone?