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Port out problem

Member
Posts: 1
Registered: ‎21-10-2020

Hi,

 

I want to port out of Digi to maxis because the Digi coverage of my area is absolute dog**bleep**. On Jan 26, I ask Maxis for sending a request to Digi to leave it. But after that, I rejected the port over, because the maxis team say there was a better offer if I port in later.

 

The next morning, the Digi marketing team call here and ask me if I want to change to an unlimited data plan for a cheaper price (the special promotion plan)  and I just said no, I want to remain my current plan. After exiting the call, there was an SMS sent to my phone which is "Successfully activated - Exclusive Deal" Which was weird because I specifically ask to not change anything I checked my Digi app and it shows that my plan had not yet changed, so I just don't bother about the message

 

On Feb - 5 (After the offer from maxis is here). I port out again, and this time, after they send me the  "press Y to confirm" I pressed Y and it says my request was being processed.

 

But after a few hours, it says my request was rejected because of "non-fulfillment of contract obligation". I called the support hotline and make a case, the person says I have a contract until Feb-28 which was total BS, i told him i had not and he ask me to make a report.  I had made a case report with case ID of (CAS-21205021). 

 

I want this to resolve as soon as possible, I'm beyond furious that Digi had locked me into a contract without me knowing anything. As I believe the contract is until Feb-28 which was exactly one month  after the call which i said i "DONT WANT ANY CHANGE IN MY CURRENT PLAN"

Re: Port out problem

Member
Posts: 7
Registered: ‎09-12-2015
Hi, I am having the same issue which has been requested several times, but it still remains failed. Can anyone from digi cs please expedite on this? Or how can I lodge the report to SKMM for investigation?

Re: Port out problem

Support
Posts: 4,461
Registered: ‎10-04-2015

Hi jawkaixuan. If you haven't receive an update from the respective team, please PM (inbox) us for checking.

 

Hi cheelek, we have responded to your other post. 

 

Thank you.

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