06-02-2021 08:11 PM
I want to port out of Digi to maxis because the Digi coverage of my area is absolute dog**bleep**. On Jan 26, I ask Maxis for sending a request to Digi to leave it. But after that, I rejected the port over, because the maxis team say there was a better offer if I port in later.
The next morning, the Digi marketing team call here and ask me if I want to change to an unlimited data plan for a cheaper price (the special promotion plan) and I just said no, I want to remain my current plan. After exiting the call, there was an SMS sent to my phone which is "Successfully activated - Exclusive Deal" Which was weird because I specifically ask to not change anything I checked my Digi app and it shows that my plan had not yet changed, so I just don't bother about the message
On Feb - 5 (After the offer from maxis is here). I port out again, and this time, after they send me the "press Y to confirm" I pressed Y and it says my request was being processed.
But after a few hours, it says my request was rejected because of "non-fulfillment of contract obligation". I called the support hotline and make a case, the person says I have a contract until Feb-28 which was total BS, i told him i had not and he ask me to make a report. I had made a case report with case ID of (CAS-21205021).
I want this to resolve as soon as possible, I'm beyond furious that Digi had locked me into a contract without me knowing anything. As I believe the contract is until Feb-28 which was exactly one month after the call which i said i "DONT WANT ANY CHANGE IN MY CURRENT PLAN"
09-02-2021 12:01 AM
09-02-2021 08:39 AM
Hi jawkaixuan. If you haven't receive an update from the respective team, please PM (inbox) us for checking.
Hi cheelek, we have responded to your other post.