05-09-2015 10:41 AM
07-09-2015 05:23 PM
On 5th July 2015, our Customer Service team responded to you email and requested for additional information.
Kindly revert on below details to our Customer Service team email@example.com to lodge a case for you.
1. Full location address of the area (with the postcode).
2. Error Message. (If any)
3. Signal strength.
4. Problem occurred indoors or outdoors?
5. Alternate contact number.
6. Short description of the issue.
7. Hand phone model.
8. Mobile Number
9. Have you tried to swap the sim into a different phone?
Thanks and have a great day!