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Poor Internet Speed on Infinite

Member
Posts: 3
Registered: ‎06-08-2017
Wake up guyzzz..pls do your job..your internet is slowing down since June 2017..what did u do actually?? Capping the speed?? Previously I can get 20 to 30++mbps download speed wherever I go..but now it is worse!!

I've already sent a report but until now i still dont get a single feedback from u. I guess u juz simply dont care rite? What u care is by end of the month I still need to pay u RM159 for your lousy service rite?

This infinite plan is juz a sweet talk I guess..a marketing havoc by digi..it is Infinite BUT with SPEED CAPPED..thats the real thing!!

Im not a P2P user..I dont use torrent. So why ur speed is slowing down??

Hoping that u guys can look onto this matter..dont just simply take our money & cheating on us.
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Re: Poor Internet Speed on Infinite

Member
Posts: 11
Registered: ‎15-07-2017

i have same experience with you about the slowness. i sign up around july 2017, converted from prepaid as when  i was on prepaid the speed is pretty good, but after sign up this , the speed is not compete as in prepaid until now.

 

just last week , i only got 1 mbps download speed  yet they still charged me for RM 159.

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Re: Poor Internet Speed on Infinite

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

@vvee,kindly send your feedback to MyDigi app for Digi to collect data for improved experience: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


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